Platform Overview

1. Executive Summary

Eventim Vibe is a next-generation web application designed to replace legacy desktop tooling (PROMOTER, SALES) for CTS EVENTIM ticket operations. It provides promoters and box-office operators with a unified, browser-based interface to manage events, sell tickets, handle orders, and administer venue configurations — all connected to the Eventim TDL (Ticket Distribution Layer) and ET backend systems.

The platform covers the full ticketing lifecycle: event creation and configuration, pricing, seat inventory management, point-of-sale operations, order management, customer records, financial reporting, and multi-user access control.

Key Differentiators

• Web-native — no desktop installation required; works in any modern browser
• Real-time integration — live connection to Eventim TDL/ET APIs for inventory, pricing, and order processing
• AI-powered tools — built-in AI assistant for workflow guidance and an AI-driven seatmap builder
• Modern UX — responsive design, keyboard shortcuts, dark mode, drag-and-drop interactions
• Role-based access — granular permissions (Administrator, Manager, Agent) with full audit trail
• Integrated payments — Stripe for card/terminal processing alongside Eventim payment methods

In Progress

Several backend API endpoints are not yet available but are in the works:

• Reseating — the ability to move a customer's tickets to different seats post-order (UI built, awaiting TDL endpoint for seat-swap without cancel/rebook)
• General Admission hold management — write operations for GA hold allocations require the v6.7+ massReassignment endpoint, currently not exposed
• Cross-client customer & order search — searching orders and customers across multiple SubClient IDs (e.g. webshop + box office) requires elevated API user permissions or an OAuth2 token scope not yet provisioned

These features have full UI implementations ready and will activate as soon as the corresponding API access is granted.

2. Platform Architecture

Technology stack:

Next.js 16 React 19 TypeScript Tailwind CSS 4 Firebase Stripe Anthropic Claude Resend Vercel

3. Login & Authentication

Users authenticate via email and password through Firebase Authentication. The login screen features the Eventim Vibe branding with a clean, minimal interface. Sessions are tracked with automatic inactivity logout and multi-device visibility in security settings.

Fig 1: Secure login with email/password authentication

4. Dashboard

The dashboard provides an at-a-glance operational summary: today's events, recently on-sale events, news feed, and key performance indicators (orders, revenue, tickets sold, active events). The global search bar and AI Assistant button are prominently accessible.

Fig 2: Dashboard with KPIs, event calendar, news feed, and Stripe payment metrics

Dashboard Features

• Today/7-day/30-day/All time period selector
• Today's scheduled events panel
• Recently on-sale events quick access
• News/announcements feed (admin-published)
• Global search across orders, customers, events, and promotions
• AI Assistant for natural-language queries
• Stripe revenue breakdown with payment method split

5. Events & Ticket Sales

5.1 Event Catalogue

Browse all events connected from the Eventim system. Events are displayed as cards with status badges (On sale, Not released, Ended), venue information, date/time, and available capacity. Filtering by status and category (Sports, Concerts, Theatre, etc.) is supported.

Fig 3: Event catalogue with 124 live events from the TDL — status filters, category badges, and sell-ticket actions

5.2 Selling Tickets — Best Available

The Best Available view provides an algorithm-powered seat selection interface. Operators select the number of tickets and price tier, then the system recommends the optimal seats. Promo codes can be applied before adding to cart.

Fig 4: Best Available seat selection for Event 14 — price tier filtering and promo code support

5.3 Selling Tickets — Interactive Seatmap

For allocated seating events, operators can select specific seats via the embedded TDL seatmap. Seats are colour-coded by price level and availability status. Real-time inventory checks ensure no double-booking.

Fig 5: Interactive seatmap view with price categories, seat selection, and cart panel showing real-time reservation timer

5.4 Payments — Stripe Integration & Tap to Pay

Eventim Vibe integrates Stripe as its payment processing layer, supporting the full range of modern payment scenarios for both online and in-person ticket sales:

• Online card payments — Stripe Payment Intents for secure, PCI-compliant card transactions directly within the checkout flow
• Tap to Pay — operators can accept contactless payments (Apple Pay, Google Pay, contactless cards) using an iPhone or compatible device as a terminal — no additional hardware required
• Desktop card readers — Stripe Terminal integration with BBPOS WisePOS E and similar countertop readers for traditional box-office environments
• Standalone terminals — pre-configured hardware terminals for high-volume venues and pop-up sales points

The payment terminal is configured in Settings and supports device registration, connection testing, and live transaction processing. During checkout, the operator selects the payment method and the system handles the Stripe payment intent lifecycle — authorisation, capture, and confirmation — with real-time status feedback in the UI.

All Stripe transactions are reconciled back to the Eventim order record, with full refund support (partial or complete) directly from the order detail page. Revenue analytics on the dashboard break down income by payment method and channel, and webhook listeners ensure the platform stays in sync even if transactions complete asynchronously.

6. Order Management

Full order lifecycle management: creation, payment processing, ticket delivery, modifications, cancellations, and refunds. Each order shows customer details, line items, payment status, and a complete activity log.

Fig 6: Order list with real-time status, customer info, event details, and financial totals

Order Capabilities

• Search by order number, foreign ID, barcode, customer name, or event
• Status tracking: Booked, Pending, Cancelled, Refunded
• Print tickets and invoices
• Cancel full orders or individual ticket positions
• Process refunds via Stripe
• Add internal comments/notes
• Reseat (change seat selection post-order)
• Email confirmation delivery with tracking

7. Customer Management

A full CRM view of all customers. Each customer record shows lifetime value metrics (total spend, tickets purchased, order count), order history, and editable personal details. Address autocomplete is available when creating new customers.

Fig 7: Customer directory with search and filtering

Fig 8: Customer #8 detail — lifetime metrics, order history, and personal details

8. Event Administration

8.1 Event Detail & Configuration

Each event has a comprehensive management view with four tabs: Overview (basic info, dates, venue), Prices & Fees, Seating Chart, and Distribution. Changes sync back to the Eventim system via the ET API.

Fig 9: Event 14 (Boccia PBOCO1) — overview tab showing promoter, title, dates, venue, and release configuration

8.2 Tours & Series

Group related events into tours for aggregated reporting and streamlined management.

Fig 10: Tours & series management

8.3 Venues

Venue registry with address, timezone, and capacity information. Venues are linked to events and seatmap configurations.

Fig 11: Venue management

8.4 Holds & Inventory Control

Reserve blocks of seats for sponsors, promoters, or operational purposes. Holds are colour-coded and tracked against specific events with assignment visibility.

Fig 12: Inventory holds management

8.5 Promotions & Discount Codes

Create and manage promotional codes with configurable discount types, ticket-type restrictions, delivery method rules, and usage tracking.

Fig 13: Promotions management with active/inactive toggle and usage tracking

9. Seatmap Builder

A full visual seatmap editor for creating venue seating layouts from scratch or from uploaded images. Features include:

• Draw tools — draw rows and blocks by dragging on the canvas
• Curved rows — for amphitheatre/arena configurations
• GA areas — general admission standing zones with capacity
• Stage placement — configurable stage shapes (rectangle, semicircle, trapezoid)
• Full properties panel — row type, numbering direction, prefix/suffix, skip seats, price level, stagger offset
• AI Assistant — upload a venue image and the AI interprets it conversationally, asking clarifying questions before generating the layout
• Export — save as JSON or export as .spe file for PROMOTER desktop import
• Duplicate detection — automatic identification and removal of duplicate seat IDs

Fig 14: Seatmap Builder with toolbar, section tree, canvas, properties panel, and AI Assistant

10. Reporting & Analytics

10.1 Sales Reports

Revenue analytics with daily charts, order counts, and ticket volumes. Filterable by event and venue. Supports CSV export for external analysis.

Fig 15: Sales reports — 30-day revenue chart, KPIs, and export functionality

10.2 Event Reports

Event-level analytics covering capacity utilisation, pricing breakdown, tour aggregation, and distribution channel performance.

Fig 16: Event reports with capacity, pricing, tour, and channel tabs

11. Settings & Administration

11.1 Users & Permissions

Role-based access control with three tiers: Administrator (19 permissions), Manager (17 permissions), and Agent (5 permissions). Full user lifecycle: invite, assign roles, track activity, ban, reset passwords.

Fig 17: Users & Permissions — role management, login tracking, and email activity indicators

11.2 Security

API key management, two-factor authentication toggle, password changes, and active session monitoring with device-level detail and remote session termination.

Fig 18: Security settings — API keys, 2FA, and session management

11.3 Email Templates & Communications

A full WYSIWYG drag-and-drop email editor for designing transactional templates (order confirmation, ticket delivery, invitations, password reset). The editor supports:

• Visual design mode — drag content blocks (columns, buttons, headings, paragraphs, images, dividers, social links) to compose layouts without code
• Template variables — dynamic placeholders ({{orderNumber}}, {{eventName}}, {{venue}}, {{ticketCount}}, {{totalPrice}}, etc.) auto-populated at send time
• Branding controls — configurable logo, header colour, button colour, and font family per-template
• Multi-mode editing — Preview, Content, Design, and raw HTML tabs for full control
• Test sending — send test emails to any address before activating
• Sender configuration — customisable from name, reply-to address, and subject line with variable support

Email delivery is fully tracked across the platform. Every email sent is logged with real-time status updates: delivered, opened, clicked, bounced, or failed. Per-user email activity metrics are visible in the Users & Permissions table, and individual order records show the full email history for that transaction.

Fig 19: WYSIWYG email template editor with drag-and-drop blocks, branding controls, and template variables

11.4 Payment & Delivery Configuration

Map Eventim TDL payment method IDs to display names and configure Stripe integration. Delivery method mapping for ticket fulfilment options.

Fig 20: Payment & delivery method mapping

11.5 Settings Hub

Fig 21: Settings hub — organisation, news, email, payments, terminal, security, users, notifications

12. AI Assistant

Eventim Vibe includes a powerful AI assistant that can perform virtually any operation within the platform through natural language conversation. Rather than navigating menus and forms, operators can simply tell the assistant what they need — and it executes directly against live data.

12.1 Conversational Operations

The AI assistant understands the full context of the platform: events, orders, customers, pricing, holds, and promotions. Operators interact through a chat interface accessible from any page, and the assistant responds with both answers and actions.

Fig 22: AI Assistant — natural language interaction for platform operations

12.2 Ticket Sales & Order Management

The assistant can sell tickets, process reservations, look up orders, apply promotions, and handle refunds — all through conversation. It validates availability in real time against the TDL inventory and confirms actions before execution.

Fig 23: AI Assistant performing ticket sales and order operations via natural language

Fig 24: AI Assistant carting tickets through natural language conversation

12.3 Bulk Operations & Event Management

For power users, the assistant handles bulk operations that would otherwise require repetitive manual work: updating pricing across multiple events, creating hold allocations for an entire series, adjusting capacity, managing promotions across tours, and generating reports on demand.

Capabilities

• Sell tickets — find availability, select seats, process payment, and deliver confirmation in a single conversation
• Manage events — update event details, change dates, adjust capacity, modify pricing tiers
• Bulk operations — apply changes across multiple events, tours, or venues simultaneously
• Customer lookup — find customers by name, email, or order history and pull up full profiles
• Order actions — cancel, refund, resend confirmations, add notes, transfer tickets
• Reporting — generate ad-hoc sales summaries, capacity reports, and revenue breakdowns on demand
• Hold management — create, modify, and release seat holds for sponsors and promoters
• Promotion creation — set up discount codes with rules, limits, and event restrictions through conversation

The assistant maintains full conversation context, so operators can chain related operations together ("sell 4 tickets for Saturday's show to the customer I just looked up, apply the VIP promo code, and email them the confirmation"). All actions are logged in the platform's audit trail.

13. Additional Capabilities

Feature	Description
AI Chat Assistant	Context-aware Claude AI assistant accessible from any page — answers workflow questions, explains features
Global Search	Unified search across orders, customers, events, and promotions
Keyboard Shortcuts	Power-user navigation: V (select), D (draw row), B (draw block), Ctrl+Z (undo)
Stripe Terminal	Card reader integration for in-person sales — desktop readers and Tap to Pay
Cart & Reservations	Persistent shopping cart with reservation expiry countdown and real-time seat locking
Edit Lock	Prevents simultaneous editing conflicts between multiple users
Inactivity Logout	Automatic session termination after idle period for security
Dark Mode	Full dark/light theme toggle
News Feed	Admin-published announcements visible on all user dashboards
CSV/Excel Import	Bulk event and data import from spreadsheets

14. Integration Points

System	Purpose	Protocol
Eventim TDL (v6.7)	Ticket inventory, orders, reservations, seatmaps, pricing	REST API via Kong/OAuth2
Eventim ET Backend	Event configuration, venues, tours, holds, promotions, distribution	REST API
Stripe	Payment processing (online + terminal), refunds, revenue analytics	Stripe SDK + webhooks
Firebase	Authentication, user management, Firestore data	Firebase Admin SDK
Resend	Transactional email delivery and tracking	REST API + webhooks
Anthropic Claude	AI assistant and seatmap image interpretation	AI SDK

15. Deployment

Eventim Vibe is deployed on Vercel's edge network, providing global CDN distribution, automatic HTTPS, and serverless API function execution. The production instance is accessible at vibe.eventim-apps.com.

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Eventim Vibe — Platform Overview Document | May 2026 | Confidential